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Product Support Policy

Product Support Lifecycle

Current Support
Begins from the date a specific version is released and lasts until the next version is released. All customer support services are available.
Extended Support
Begins when a newer version is released and ends after 2 years.
Self-Service Support
Remains available for 7 years after Extended Support ends. This includes the Knowledge Base articles, technical documentation, and discussion forums.
End of Support
All support, including online resources, ends 7 years after the release date of a replacement version.
Type of Support Current Extended Self-Service
Product documentation, Knowledge Base articles, and discussion forum.
Full support including product updates for critical security and functional bugs, and compatibility issues introduced by Windows updates.  
Product updates, including new features, improved OS support, security, and other functionality improvements.    
Access to customer support team via online resources.  
We recommend using the latest version of the program to receive the best user experience and receive the latest enhancements, bug fixes, and security patches.
For trial version users support is only offered for the most current release.

Support Status

Product Released Extended Support Start Extended Support End End of Support
Macro Express Pro 6
  (latest)
Macro Express Pro 8 release Macro Express Pro 8 release + 2 years  
Macro Express Pro 6
  v 6.2.0.1
10 September 2020 18 March 2021 18 March 2023 18 March 2030
Macro Express Pro 6
  v 6.0.0.1
19 November 2018 1 August 2019 1 August 2021 1 August 2026
Macro Express Pro 4
  v 4.9.1.1
18 December 2008 19 November 2018 19 November 2020 19 November 2025
Macro Express 5
  (latest)
  Macro Express 7 release Macro Express 7 release + 2 years  
Macro Express 5
  v 5.2.0.1
10 September 2020 18 March 2021 18 March 2023 18 March 2030
Macro Express 5
  v 5.0.0.1
19 November 2018 1 August 2019 1 August 2021 1 August 2026
Macro Express 3
  v 3.11b
5 December 2001 19 November 2018 19 November 2020 19 November 2025
Insight Software Solutions reserves the right to make changes to this Support Policy.

 

 

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